FAQ | Life Ready Mobile

Can I access your services?

Anyone over the age of 7 can access our services! Fees are dependant on your funding type (HCP, NDIS, CDMP, ICWA, Private Health Insurance)

How do I book an appointment?

Complete our online referral form and one of our team will get in touch with you.

What are your opening hours?

Our practitioners see clients between 9am and 5pm, Monday to Friday in both WA and VIC.

Our friendly admin team operates between 7am to 5pm, AWST.

How much does your service cost?

Fees are dependent on your funding source. We accept a wide range of clients who access services through their Home Care Packages, NDIS funds, and CDMPs from their GPs – for more information on your specific situation, please contact us.

What do I do if you are closed or if I am in an emergency?

In the event of an emergency, please call 000 to access emergency services.

For after hours care, please contact your local GP.

If you are interested in an appointment on a Saturday, please check your nearest Life Ready clinic for their opening hours and availability.

What are the areas you service?

Perth

Melbourne

What prompts your interest in knowing whether
I identify as an Aboriginal or Torres Strait Islander?

This help health services like us to enhance Aboriginal and Torres Strait Islander peoples’ health, addressing the significant disparities in health status and life expectancy. Accurate data on Indigenous status, which cannot be assumed from appearance and must be directly inquired, is essential for assessing the effectiveness of these services and ensuring they are appropriately delivered.

Can I provide feedback?

Yes you can! We take all feedback received seriously and would love to hear from you. You can submit your feedback here.

What is HCP?

HCP stands for Home Care Package. Funded by the Australian government, a Home Care Package is a combined bundle of personalised care and support designed to help older people live independently in their homes. To obtain a HCP, eligibility assessments through My Aged Care must be completed.

What is CDMP?

CDMP stands for Chronic Disease Management Plan. This can be obtained through your GP, and Medicare card holders with a form of chronic disease are eligible for up to 5 allied health sessions per calendar year. For more information, please visit https://www1.health.gov.au/internet/main/publishing.nsf/Content/mbsprimarycare-chronicdisease-pdf-infosheet

Where can I get more information on advocacy, power of attorney and legal guardianship?

More information regarding advocacy, power of attorney and legal guardianship can be obtained from the links below.

These websites also offer translation services if required.

For WA: https://www.wa.gov.au/organisation/department-of-justice/office-of-the-public-advocate

For VIC: https://www.publicadvocate.vic.gov.au/

Where can I get more information about NDIS?

NDIS is the National Disability Insurance Scheme and is catered for people between the ages of 7 and 65. For more information regarding the scheme and your eligibility, please visit https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

What is your cancellation policy?

If you need to cancel your appointment, we ask that you let us know as soon as possible – with at least 24 hours notice if possible. There may be fees associated with any late cancellations or no-shows.

If you’re ever in an emergency, just give us a call to let us know you’re okay! We totally get that life can throw us curveballs, so don’t sweat it – we’ll understand!

What is your healthcare rights?

Everyone who is seeking or receiving care in the Australian Health system has certain rights regarding the nature of that care. These are described in the Australian Charter of Healthcare Rights. The rights included in the Charter relates to access, safety, respect, communication, participation, privacy and comment. For more information, click here to see a Consumer Guide to the Charter.